Shipping policy
DELIVERY
Items available for sale online at fr.lalique.com can be delivered in France (including Corsica, French Overseas Territory undelivered), the countries of the European Union (except Spanish and Portuguese islands), Norway, Switzerland and Monaco. For logistical reasons, perfumes cannot be delivered to Cyprus, Croatia, Estonia, Greece, Ireland, Malta, Poland and Portugal.
Orders placed on the online store fr.lalique.com are shipped the next business day after the order is placed, from our French factory via our logistics partners TNT or DHL.
Please note that orders placed on Friday or over the weekend will be dispatched on Monday.
Delivery times recorded by our supplier are:
- For delivery to France (including Corsica, French Overseas Territory undelivered), the average delivery time is between 1 to 3 business days from the date of dispatch.
- For delivery to European Union countries, Norway, Switzerland and Monaco, the average delivery time is between 2 to 5 business days from the date of dispatch.
Some creations being made to order, delivery times, costs, and terms will be confirmed by a Lalique advisor prior to order validation. These items include boxes, furnitures, decorative pannels, large lightings, seatings, mirrors, and textiles.
With the exception of perfumes and books, the delivery costs charged on fr.lalique.com depends on the order amount and location:
| DELIVERY COUNTRY | FROM 0 TO 299.99 € | OVER 300 € |
|---|---|---|
| GERMANY | 5 € | 0 € |
| AUSTRIA | 5 € | 0 € |
| BELGIUM | 5 € | 0 € |
| BULGARIA | 10 € | 0 € |
| CYPRUS | 10 € | 0 € |
| CROATIA | 10 € | 0 € |
| DENMARK | 5 € | 0 € |
| SPAIN | 5 € | 0 € |
| ESTONIA | 10 € | 0 € |
| FINLAND | 10 € | 0 € |
| FRANCE | 5 € | 0 € |
| GREECE | 10 € | 0 € |
| HUNGARY | 10 € | 0 € |
| ITALY | 5 € | 0 € |
| IRELAND | 10 € | 0 € |
| LATVIA | 10 € | 0 € |
| LITHUANIA | 10 € | 0 € |
| LUXEMBOURG | 5 € | 0 € |
| MALTA | 10 € | 0 € |
| MONACO | 5 € | 0 € |
| NORWAY | 10 € | 0 € |
| NETHERLANDS | 5 € | 0 € |
| POLAND | 10 € | 0 € |
| PORTUGAL | 10 € | 0 € |
| CZECH REPUBLIC | 10 € | 0 € |
| ROMANIA | 10 € | 0 € |
| SLOVAKIA | 10 € | 0 € |
| SLOVENIA | 10 € | 0 € |
| SWEDEN | 10 € | 0 € |
| SWITZERLAND | 10 € | 0 € |
PICK UP SERVICE
The Pick Up service is available at the Lalique Rue Royale and Lafaurie-Peyraguey boutiques, subject to product availability.
If Pick Up is available for your order, you can select in-store pick-up at checkout. You can also check the item’s availability in-store directly from the product page.
Your order will be ready for collection within 4 business hours from confirmation of your order. You will receive an email as soon as your order is ready for collection.
Please do not visit the boutique before receiving this email, and make sure to check the boutique’s opening days and hours before your visit.
Your order must be collected within 7 calendar days of receiving the email. If your order is not collected within this period, it will be automatically cancelled and refunded.
When collecting your order, please present your “Order ready for pick-up” email together with a valid photo ID. The boutique also reserves the right to verify the payment card used to place the order.
For more information about delivery, please contact us:
- By email at customerservice@lalique.fr
- By phone at +33 (0)1 55 90 59 63 (Monday to Friday from 10am to 7pm and Saturday from 10am to 6pm)
