Monday to Friday: 9am - 6pm
Saturday: 9am - 4pm


Contact us by email and our Client Advisors will respond to your query as soon as possible.


Join our community and dive into the Lalique universe


We invite you to discover our creations and benefit from our services in our Lalique boutiques or at our authorized retailers.

Helpful information

What are the delivery times & conditions for my order?

Items available for sale online at can be delivered in France (including Corsica, French Overseas Territory undelivered), the countries of the European Union (except Spanish and Portuguese islands), Norway, Switzerland and Monaco.

Orders placed on the online store are shipped from our French factory and delivered by our logistics partner TNT.

  • For delivery in Metropolitan France including Corsica, the average delivery time is between 1 to 3 days from the date of dispatch. Lalique does not deliver to departments overseas or territories of France.
  • For delivery to European Union countries, Norway, Switzerland and Monaco, the average delivery time is between 2 to 5 days from the date of dispatch.

Please read our Shipping page for more information.

How much does the shipping cost?

Delivery costs depend on the country of delivery as well as on the order amount.

Please read our Shipping page for more information.

How to return an item purchased on

When making a purchase on our website, you may cancel your order and return the item(s) to Lalique within 14 days beginning with the day of delivery.

If you wish to cancel and return your order, you must send the item(s) back without undue delay, using the return coupon provided in the original packaging. Please address returns to the following address:

Service Clients E-boutique - Quartier René Lalique - 67290 Wingen sur Moder – France

Returns are submitted at the expense and risk of customer. Items must be returned in their original packaging and must be in sellable condition. Items damaged, soiled in anyway and/or incomplete will not be accepted.

For more information with regards to returns, we invite you to read our General Terms and Conditions.

What are the conditions and delay of a refund?

The refund period can take up to 14 calendar days from the reception of your return. Once we have inspected the condition of the returned items, we will notify you by e-mail. Please also note that the refund will be made using the same payment method used for the purchased product.

Delivery charges paid when placing an order on the website will only be refunded if the entire order is returned.

Please be aware that personalized products cannot be returned nor refunded.

For more information with regards to returns, we invite you to read our General Terms and Conditions.

What are the benefits of creating a Lalique account?

By creating a Lalique account you will be able to:

  • Track your orders online and access your purchase history
  • Manage your personal information
  • Save your personal wish list
  • Check-out faster next time, as you will not need to re-enter your personal data
I lost my password, how do I reset it?

If you have lost your login password, go to My Account page and click on "forgot your password".
Enter your e-mail address and an email will be sent to you prompting you to reset your password.

I am in possession of a Lalique item and would like to identify it, authenticate it or obtain a quotation. How do I proceed?

If you need help to identify your item, please attach at least one photo of the product and one or more photos of the items signature (R. Lalique, Lalique or Lalique France). All Lalique glass and crystal pieces have been signed on the bottom or the lower part of thepiece.

Unfortunately, we are unable to officially authenticate your item, nor are we able to provide a quotation. We invite you to contact a recognized expert such as an Auction House, who can
examine your piece and provide you with a quotation.